Cookie Policy

1. What Are Cookies

Cookies are small text files that are stored on your device (computer, tablet, or smartphone) when you visit a website. They are widely used to make websites work more efficiently, improve user experience, and provide information to site owners. Cookies may be set by the website you are visiting ("first-party cookies") or by third parties whose services the website uses ("third-party cookies").

2. How We Use Cookies

The Spire platform ("Platform") uses cookies and similar technologies for the following purposes: (a) Essential cookies: required for the Platform to function properly, including authentication, session management, and security features. Without these cookies, the Platform cannot operate correctly; (b) Preference cookies: used to remember your settings and preferences, such as language selection, so you don't have to reconfigure them on each visit; (c) Analytics cookies: used by tools such as PostHog, Google Analytics, and Google Tag Manager to collect information about how you interact with the Platform, such as pages visited, features used, time spent, and navigation patterns. This data helps us understand usage trends and improve the Platform; (d) Marketing cookies: used by ActiveCampaign to track email campaign engagement, deliver personalized marketing content, and measure the effectiveness of our marketing communications; (e) Payment cookies: Stripe may set cookies on your device during the payment process to enable secure transaction processing, fraud prevention, and session management.

3. Third-Party Cookies

We use the following third-party services that may set cookies on your device: (a) PostHog: a product analytics platform used to understand user behavior, track feature usage, and improve the Platform experience. PostHog may set cookies to identify returning users and collect session data such as pages visited, clicks, and feature interactions; (b) Google Analytics: to analyze Platform usage and generate statistical reports on user activity. Google Analytics uses cookies to collect anonymous information about how visitors use the Platform; (c) Google Tag Manager: to manage and deploy tracking tags on the Platform. Google Tag Manager may set cookies to ensure proper tag functionality; (d) ActiveCampaign: a marketing automation platform used to manage email campaigns and marketing communications. ActiveCampaign may set cookies or use tracking pixels to monitor email open rates, click-through rates, and campaign engagement to deliver relevant marketing content; (e) Stripe: a payment processing platform used to handle subscription payments. Stripe may set cookies during checkout and payment flows to enable secure transaction processing, fraud detection, and session management. These third-party providers have their own privacy and cookie policies. We encourage you to review their policies for more information on how they handle your data.

4. Cookie Duration

Cookies used on the Platform may be classified by duration as: (a) Session cookies: temporary cookies that are deleted when you close your browser. They are used to maintain your session while navigating the Platform; (b) Persistent cookies: cookies that remain on your device for a set period or until you delete them manually. They are used to remember your preferences and recognize returning users.

5. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to: (a) view which cookies are stored on your device; (b) delete cookies individually or in bulk; (c) block cookies from specific or all websites; (d) set preferences for first-party and third-party cookies. Please note that disabling essential cookies may affect the functionality of the Platform, and you may not be able to use certain features. For more information on managing cookies in your browser, refer to your browser's help documentation.

6. Integration Cookies

When you use optional third-party integrations, the following additional cookies may be set on your device: (a) Google Sign-In cookies: When you choose to sign in with your Google account, Google may set cookies on your device to manage the authentication session and remember your sign-in preferences. These cookies are managed by Google and are subject to Google's Cookie Policy; (b) Google Calendar cookies: When you connect your Google Calendar to the Platform, Google may set additional cookies related to the OAuth authorization flow and calendar data access. These cookies are necessary for the integration to function properly; (c) GitHub cookies: When your organization connects GitHub to the Platform, GitHub may set cookies related to the OAuth authorization process. These cookies are managed by GitHub and are subject to GitHub's Privacy Statement; (d) ActiveCampaign cookies: When you opt in to receive marketing communications, ActiveCampaign may set cookies or use tracking pixels on your device to track email engagement and deliver personalized content. These cookies are managed by ActiveCampaign and are subject to ActiveCampaign's Cookie Policy; (e) Stripe cookies: When you make a payment or manage your subscription, Stripe may set cookies on your device for secure payment processing, fraud prevention, and session management. These cookies are managed by Stripe and are subject to Stripe's Cookie Policy. These integration cookies are only set when you actively choose to enable the respective integration or service. If you do not use these integrations, no related cookies will be placed on your device.

7. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

8. Contact

If you have questions about our use of cookies or this Cookie Policy, please contact us at [email protected].